MTN Ghana Engages Customers in Nyankomasi; Calls on all to Report Fibre cut issues for Swift Response

In a bid to serve customers better, MTN Ghana has encouraged customers to report any fibre cut in their area to the company for swift response.

”Customers can dail 0244300000 to make any complaints or report fibre cut issues for immediate attention”, the Southwest Acting Network Group Manager for MTN Ghana, Maxwell Acquah, told a gathering of a cross section of people at Nyankomasi Ahenkro during a community engagement by the company.

Maxwell Acquah made the call after customers complained about the network challenge in the area, emphasizing, that Fibre cuts had become a bane of MTN Ghana.

He was worried about the continuous Fibre cut issues the company experienced on a daily basis and called for all hands on deck to address the challenge.

The Southwest Corporate Services Advisor for MTN Ghana, Kennedy Ofosuhene, touched on sustainability as one of the focus areas of MTN, which is hinged on four pillars, thus “Doing for People, Doing for Growth, Doing for Planet, and Doing it Right”.

He explained that “these pillars focus on promoting digital and financial inclusion, boosting inclusive economic growth, protecting the environment with a net-zero goal by 2040, and ensuring ethical governance and transparent operations”.

“Doing for People: Aims to drive digital and financial inclusion and foster a diverse society by expanding access to communication and services”.

Kennedy Ofosuhene Further stated that “Doing for Growth: Focuses on boosting inclusive economic growth on the continent through contributions to society, job creation, skills development, and investments in ICT infrastructure”.

He continued that “Doing for Planet: Commits to protecting the environment by reducing greenhouse gas emissions, increasing energy efficiency, and using more alternative energy sources like solar power. MTN’s goal is to achieve net-zero emissions by 2040”.

And finally, “Doing it Right: Emphasizes operating with integrity by being a responsible partner to stakeholders, ensuring strong corporate governance, ethical conduct, and responsible procurement practices”.

Kennedy Ofosuhene encouraged customers to continue to embrace MTN to obtain reliable services.

On MoMo fraud issues, MTN Officers advised customers to be vigilant and protect their mobile money wallet by not exposing their personal identification number (PIN) to anyone.

Participants however called for the need for the MTN company to establish a branch office in Nyankomasi Ahenkro to ensure swift redress of complaints.