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MTN Ghana announces Nationwide Network upgrade to improve customer experience

Source: MTN

MTN Ghana has announced the start of a major network upgrade across the country to improve customer experience and reduce carbon emissions.

The upgrade will involve replacing existing mobile network infrastructure with more efficient and environmentally friendly equipment.

The project will be completed in August 2024.

The Chief Technical Officer (CTO) of MTN Ghana, Thomas Motlepa, emphasized the importance of having a state-of-the-art network to support the business’s evolution into a platform player.

He stated that this upgrade will result in a more reliable and robust service for customers.

“The plan also involves replacing older equipment with modern, lighter and more energy-efficient ones, which will result in a clean-up of our towers”, the CTO said.

Mr Motlepa said, “Although this modernization project is not expected to negatively impact network performance, customers may experience intermittent disruption in some services as with any technology upgrade. We would kindly request that our cherished customers bear with us as we undertake this important exercise”.

Customers who experience any disruption to any service can call 100 or reach out via any of MTN’s social media handles.

MTN is on track to invest $1 billion in its network by 2025 as promised. The company continues to expand its coverage, improve customer data experience and promote sustainable practices.

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