General news

ECG Explains why some prepaid Customers are unable to top-up

The Electricity Company of Ghana (ECG) is currently experiencing some technical challenges  in relation to the metering system nationwide, which has resulted in some customers unable to top-up electric power credit on prepaid metres for the past three days.

The technical challenge has affected customers in 10 operational regional areas of the ECG in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo.

The problem started on Monday and as of Wednesday evening, it was yet to be completely fixed.

“Some of the systems have been fixed but not all,” Charles Nii Ayiku Ayiku, General Manager in charge of external communications at ECG said in a radio interview monitored by Graphic Online.

“We are working very hard to make sure that we get all the systems in place,” he added.


Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button